HyperReality Co., Ltd. (the "Company") operates the HyperPlace website (hyperplace.im, the "Site") in compliance with the Personal Information Protection Act of Korea (PIPA). This policy explains what personal information the Company collects on the Site, why, how long it keeps it, and who it shares the work with.
At a glance
| What | Details |
|---|---|
| Information collected | Name, email, message and company name from the sales inquiry form |
| Used for | Answering inquiries |
| Processors | Email relay, AI help with reply drafts (Articles 2 and 3) |
| Retention | Inquiries: 3 years after we answer |
| Analytics and ad tracking | None |
| Contact | contact@hyperplace.im |
Article 1. Purposes, items, legal basis and retention
The Site has no accounts and no payments. The Company processes only the following.
| When | Items | Purpose | Legal basis | Retention |
|---|---|---|---|---|
| Sales inquiry form | Name, email, message, company or team name (optional) | Reading and answering your inquiry, keeping the inquiry record | Steps taken at your request before entering into a contract (PIPA Art. 15(1)(4)) | 3 years after we answer. Deleted without delay if you ask |
| Saved with each form submission | Page address you sent it from (including UTM values), referrer, time sent | Knowing where inquiries come from | Same as above | Same as above |
| Abuse prevention | IP address | Blocking repeated submissions and spam | Legitimate interest (PIPA Art. 15(1)(6)) | Used in memory for 10 minutes to apply the submission limit. For rejected submissions a partly masked IP is kept for 30 days |
| Web server access logs | IP address, browser information, access time, requested address | Incident response and security | Legitimate interest (PIPA Art. 15(1)(6)) | Deleted as server logs rotate |
Article 2. Where data is processed, and processors
- What you send through the forms is stored in Scaler, a customer inquiry service run by the Company itself, where Company staff read and answer it. The Site and Scaler run on the Company's own cloud in the Republic of Korea.
- The Company entrusts the following tasks.
| Processor | Task |
|---|---|
| Amazon Web Services, Inc. (Seoul region) | Relaying incoming and outgoing email |
| Google LLC | Running the company mailbox (contact@hyperplace.im): receiving email and sending replies |
| One configured provider among Anthropic PBC, OpenAI, L.L.C. and Google LLC | Helping draft replies (AI) |
- Processing contracts prohibit use beyond the purpose and cover security, limits on sub-processing, supervision and liability. Changes of processors are announced in this policy.
Article 3. Transfers abroad
To answer your inquiry (steps at your request in the course of entering into a contract), the Company has personal information processed abroad as follows (PIPA Art. 28-8(1)(3)).
| Recipient (contact) | Country, when and how | Items | Purpose and retention | How to refuse and what happens |
|---|---|---|---|---|
| One configured provider among Anthropic PBC (privacy@anthropic.com), OpenAI, L.L.C. (privacy@openai.com) and Google LLC (privacy.google.com) | United States. Sent over the network when staff draft a reply with AI | Name, company or team name, message | Drafting a reply. Deleted within 30 days under the provider's policy | Write "no AI" in your message or email us. Staff will answer without AI and your answer is not affected |
| Google LLC (privacy.google.com) | United States and other Google data centers. Sent over the network when email is exchanged | Email address, name, email body | Running the company mailbox. Until we delete the email or the contract ends | If you use the sales inquiry form instead of email, your inquiry does not pass through the mailbox. Replies by email still go out this way |
AI drafts are sent only after staff review and edit them. If an AI-assisted answer was inappropriate, tell us at contact@hyperplace.im. We will look into it and reply with the outcome. Please do not include sensitive information (such as resident registration numbers or health information) in your message.
Article 4. Provision to third parties
The Company does not provide personal information to third parties unless you consent or the law specifically requires it.
Article 5. Destruction
- Personal information is destroyed without delay once the retention period ends or the purpose is achieved.
- Electronic files are deleted so they cannot be recovered. No paper copies are made.
Article 6. Cookies and similar technologies
- If you pick a language, the site sets one cookie (NEXT_LOCALE) for one year to remember it. It does not identify you.
- The Site does not use cookies or trackers for analytics or advertising.
- You can clear or block cookies and site data in your browser settings. The Site still works; only your language choice is not remembered.
Article 7. Children under 14
The Site is not directed at children under 14. If we learn that we received information from a child under 14, we destroy it without delay.
Article 8. Your rights
- You may at any time ask to access, correct, delete, or suspend processing of your personal information, or withdraw consent.
- Email contact@hyperplace.im and we will act within 10 days and tell you the result.
- You may also act through a representative (a legal guardian or a person you authorize) with a power of attorney.
- Information that other laws require us to keep cannot be deleted on request.
Article 9. Automated decisions
The Company does not make decisions that significantly affect your rights or obligations by fully automated means.
Article 10. Security measures
- Administrative: access to personal information is limited to the staff in charge and reviewed regularly
- Technical: encryption in transit (HTTPS), sign-in and team permission checks to access Scaler, submission limits and spam blocking, access logs
- Physical: access to servers and storage areas is controlled
Article 11. Privacy officer
- Privacy officer: Juyoung Kang (CEO)
- Email: contact@hyperplace.im
- Phone: +82 507-0178-7546
Article 12. Remedies
For advice or dispute resolution on privacy violations, you can contact the following Korean bodies.
- Personal Information Infringement Report Center (KISA): privacy.kisa.or.kr / 118
- Personal Information Dispute Mediation Committee: www.kopico.go.kr / 1833-6972
- Supreme Prosecutors' Office Cyber Investigation: www.spo.go.kr / 1301
- Korean National Police Agency Cyber Bureau: ecrm.police.go.kr / 182
Article 13. Changes
- This policy takes effect on 2026-10-15.
- Changes are announced on the Site 7 days before they take effect, or 30 days before for changes that matter to your rights, such as new items collected.
Operator
HyperReality Co., Ltd. · CEO Juyoung Kang · Business registration no. 779-81-03359 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
This English translation is provided for convenience. The Korean original prevails.